Shipping policy

Shipping Address

Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

Shipping Time and Cost

hipping Method

Shipping Time



Estimated to be delivered on 02/02/2024 - 06/02/2024.




Estimated to be delivered on 31/01/2024 - 03/02/2024.



1) After the order has been placed, our warehouse needs approximately 1-3 days to process your order. You will receive a notification once your order has been shipped.

2) In most cases, your package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by transportation delays, invalid address, customs clearance procedures, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

3) SHEIN will charge Taxes (Taxes may include GST(Goods and Service Tax), PST (Provincial Sales Tax), HST (Harmonized Sales Tax) and QST(Quebec Sales Tax) where applicable) in advance when you place the order.

Shipping Logistics Issue Follow-up

If your package has not been delivered, or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the purchase date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the purchase date.

Other Instructions

1) During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders-_track" to track your order.

2) The free On-Time Delivery Guarantee service entitles you to receive 500 SHEIN points if your order doesn't arrive by the expected date. Please refer to On-Time Delivery Guarantee Terms and Conditions for more details.

Free shipping

Great news! Our beauty store now offers free shipping on all orders above $50. Shop with ease and enjoy the convenience of having your favorite beauty products delivered to your doorstep without any additional shipping costs. Start exploring our collection today and take advantage of this fantastic deal!

Customer service

You can reach us via our contact page from 7 am - 12 pm. Thank you.

Refer a friend

Share the love and earn rewards at our store. Simply refer a friend, and when they make their first purchase, you both receive a special reward. Start spreading the word and enjoy the benefits of our Refer-a-Friend program today!

Secure payment

Shop with confidence at our store, knowing that we offer a range of secure payment methods. Your peace of mind is our priority, so you can focus on finding the perfect products without any worries. Enjoy a hassle-free shopping experience with us!